Privacy Policy – Personal AI

1. General Information

This Privacy Policy defines the principles of processing personal data by Personal AI, based in the European Union, in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 (GDPR).

We respect your privacy and make every effort to ensure that personal data is processed securely and in accordance with applicable law.

2. Personal Data Controller

The personal data controller is:

Personal AI

Email address: admin@personalai.pl

We operate throughout the European Union.

3. What data do we process?

We process personal data depending on the purpose of contact and user activity:

first and last name

email address

phone number

company data (name, VAT number, address)

IP address

cookie identifiers

information about the operating system and browser

data on activity on the site (session duration, clicks, visited subpages)

data from contact forms

data from the newsletter

data from advertising and analytical accounts

geolocation data (if available)

records of conversations and correspondence (email, forms, chats, social media)

4. Purposes and legal bases for data processing

We process personal data for the following purposes:

responding to inquiries (Article 6(1)(a) and (b) GDPR)

customer service and business contact (Article 6(1)(b) GDPR)

direct marketing, remarketing (Article 6(1)(f) GDPR)

provision of digital services (Article 6(1)(b) GDPR)

sending newsletters (on the basis of consent – Article 6(1)(a) GDPR)

analysis of website traffic and optimization of marketing activities (Article 6(1)(f) GDPR)

creating statistics and analytical reports (Article 6(1)(f) GDPR)

5. External tools and integrations

Our site may utilize tools and integrations such as:

🔹 Analytics and statistics:

Google Analytics 4

Google Tag Manager

Hotjar

Microsoft Clarity

Yandex Metrica

🔹 Marketing and remarketing:

Meta Pixel (Facebook & Instagram)

Google Ads

LinkedIn Insight Tag

TikTok Pixel

Twitter Ads

Pinterest Tag

Sendinblue / Brevo

Mailchimp

ActiveCampaign

GetResponse

🔹 Forms and CRM:

HubSpot

Pipedrive

Zoho CRM

Tawk.to

ChatGPT / GPT-4o API (e.g., AI bots)

🔹 Automation:

Zapier

Make (formerly Integromat)

Chatfuel / ManyChat

Calendly

Notion + AI

🔹 Hosting and infrastructure:

Cloudflare

Amazon Web Services (AWS)

Google Cloud Platform

Microsoft Azure

Data may be transferred to these entities in connection with the provision of services based on data processing agreements.

6. Data transfer to third countries

We do not transfer data outside the European Economic Area (EEA) unless the tools we use (e.g., Google, Meta) guarantee an appropriate level of data protection in accordance with GDPR mechanisms (e.g., standard contractual clauses).

7. Cookies

We use cookies to:

ensure proper functioning of the site

conduct statistics and analytics

tailor advertising content to the user

You can block or delete cookies at any time by changing your browser settings.

8. User rights

You have the right to:

access personal data

rectify data

delete data (right to be forgotten)

restrict processing

data portability

object to processing

withdraw consent at any time

file a complaint with the President of the Personal Data Protection Office

9. Data retention period

Data is retained for:

the duration necessary to achieve the purpose for which it was collected

the duration of consent (e.g., until unsubscribing from the newsletter)

the limitation period of claims or until consent is withdrawn

10. Security

We have implemented appropriate organizational and technical measures to protect personal data, including:

encryption of data transmission (SSL)

access control to data

regular security audits

11. Changes to the Privacy Policy

We reserve the right to update this policy. The current version is always available on our website.

📬 If you have any questions, contact us: admin@personalai.pl